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Ho8600

My printer does not print colors correctly.  Have Hp cartridges and recently cleaned the printer head 

1 REPLY 1
HP Recommended

@DonnaNC

 

Welcome to HP support community.

 

Update the printer firmware

  1. From the home screen on the printer control panel, touch the ePrint icon ().

  2. Wait for the printer to connect to the ePrint server. The ePrint status displays.

  3. Touch Settings on the bottom left corner of the screen.

  4. Touch Printer Update, and then touch Check for Update Now.

You can refer this HP document for more assistance:- Click here 

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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