Colors printing dull after installing new ink cartridges

[NikoNiko808]

I've been doing a lot of art printing lately, so when my printer ran low I refilled it with 63XL cartridges, both black and color. This was the result - the colors are accurate to what is on my screen. However, after many head cleanings and alignments, I could not get the streaks to disappear completely. So I bought replacements. 

colors true to file - streaking everywhere

The second set of ink cartridges, both black and color, after also being cleaned and aligned, produce over saturated colors. Also, after multiple cleanings and alignments, the black kept producing a weird glitch:

misalignment in the blacknice strong (over saturated) colors

Not knowing what else to try, I again replaced (just) the black cartridge, thinking it had something to do with its inability to align. However, the colors print in the same over saturated format.

cleaned and aligned ok

I've done all the things suggested on other posts - clean heads, align cartridges, use different paper, I'm using the exact same files (no changes made to them), carefully cleaned the cartridge heads. Please help.

[sandytechy20]

@NikoNiko808

Welcome to HP support community.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

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[NikoNiko808]

HP Officejet 4655
Product #: F1J00A

[sandytechy20]

@NikoNiko808

Try step 13 mentioned in this HP document to fox the issue:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[NikoNiko808]

Thank you for the suggestion. After cleaning the cartridge, doing 2 head cleanings and another alignment, this did not solve my issue 

[sandytechy20 · Accepted solution]

@NikoNiko808

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[NikoNiko808]

Hi. Sorry. I dont see a "Show Options" anywhere after I choose the country. Is it because Im out of warranty already?

[sandytechy20]

@NikoNiko808

I am sending you a private message with the steps to reach HP support. Please check the mailbox icon at the top-right corner of this screen.

Cheers.