05-13-2020 12:38 PM
I've been doing a lot of art printing lately, so when my printer ran low I refilled it with 63XL cartridges, both black and color. This was the result - the colors are accurate to what is on my screen. However, after many head cleanings and alignments, I could not get the streaks to disappear completely. So I bought replacements.
The second set of ink cartridges, both black and color, after also being cleaned and aligned, produce over saturated colors. Also, after multiple cleanings and alignments, the black kept producing a weird glitch:
Not knowing what else to try, I again replaced (just) the black cartridge, thinking it had something to do with its inability to align. However, the colors print in the same over saturated format.
I've done all the things suggested on other posts - clean heads, align cartridges, use different paper, I'm using the exact same files (no changes made to them), carefully cleaned the cartridge heads. Please help.
05-20-2020 08:48 AM
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I am an HP Employee
05-20-2020 07:16 PM
05-31-2020 08:28 PM
This seems to be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee