Colours printing HP Officejet 6700 Premium

[jim6047]

The colours being printed are incorrect. The test print shows Cyan as purple instead of blue. The HP cyan cartridge was installed on October 10 2017 and has an expiry of Nov 2018. The other colours are correct on the test print. What can be done to get the colour mix right?

[The_Fossette · Accepted solution]

Hi @jim6047,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the colors are not printing correctly.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2x9MNtM

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[jim6047]

Problem solved by running the inbuilt cleaning tools. NFA thanks

[Chimney_83]

Greetings @jim6047, I am the @Chimney_83. It looks like you were interacting with @The_Fossette, but he is out of the office today so I'll take over from here.

Thanks for the reply and glad that the issue is resolved by using the cleaning tool in the printer utility. (Solution 6 in the article shared with you)

Please do post your technical queries on our Forums for assistance.