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Computer doesn't see Printer - HP 4650

Toshiba Satellite
Microsoft Windows 10 (64-bit)

Have had this printer installed for years (5? 7?) and it's always worked flawlessly.  Today, my laptop can't see the printer and nothing I do via HP tools is working at all.

 

When I try to print a document, the printer doesn't show in the list.  Going to Printers and trying to identify, I see "HP43E364 (HP OfficeJet 4650 series) Driver is unavailable.

 

Go to HP Support, DL HP OfficeJet 4650 series Print and Scan Driver and Accessories; 
OJ4650_Full_WebPack_1122.exe

Run...get "The software required for your device could not be installed."  

 

Try using HP Print and Scan Doctor:  

"My product is not listed" ....turn off/on, retry... still no joy.

 

At this point I can't even recall what HP tool I was using to recreate and get the same message, but it was about checking the printer IP.  Checked the IP, entered into the tool, still can't see printer.  

I did see a solution about resetting IP addresses and that may be above my pay grade.

 

Thanks in advance,

JT

 

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Computer doesn't see Printer - HP 4650

@jt09

 

Welcome to HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Computer doesn't see Printer - HP 4650

Thank you @Sandytechy20!

I am not sure how, or what exactly I did, but it started working again out of the blue a couple of days ago.  If it acts up again, I will follow your instructions.  Much appreciated!

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Computer doesn't see Printer - HP 4650

@jt09

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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