01-23-2020 08:29 AM
Connecting my printer to the new BT SMART HOME HUB2 has been a nightmare. I moved home recently and set up the new Home Hub last week, since then my printer will not work and shows an Error Printing message every time I try to print. BT have not been able to help, I tried the Virtual Assistant on HP without any luck., Has anyone else had this problem and resolved it? I have tried removing and adding the printer, using a USB cable, and other options, nothing seems to work.
01-27-2020 11:34 AM
@PeggySue32 Greetings from the HP Community!
We suggest checking the printer without the HUB, to check if its working fine, if not, try the below steps:
Step 1: Restart your devices
To prepare your printer for a wireless connection, restart the printer, computer, and router.
Turn the printer off, and then wait 10 seconds.
Disconnect the printer power cord from the printer.
Turn off the computer or the device you are trying to print from.
Connect the printer power cord to the printer, and then turn on the printer.
Disconnect the power cord from your wireless router, and then wait 10 seconds.
Reconnect the power cord to the router.
Wait until internet service is restored. Internet service is interrupted while the router is off.
Turn on the computer.
Your printer and network are ready to make a new connection. Continue to the next step.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD
(By the end of this article all the issues should be resolved)
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
I am an HP Employee
01-28-2020 06:46 AM
Thank you for your suggestion. However, a tech minded friend spent 2 hours on the phone with me yesterday and he was finally able to connect me. It was to do with the fact I had not entered the new Hub details on the printer, so it must have thought it was still connected to the old hub. My friend said he thought it was a settings issue. All okay now. Thanks.
01-28-2020 10:55 AM
@PeggySue32 That's awesome, I'm glad its been sorted,
That said, if you need anything else, feel free to get back to us any time.
And have an awesome day, ahead.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee