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‎01-18-2020 07:22 AM

HP Recommended
Product: iMac
Operating System: macOS 10.13 High Sierra

I have connected my printer to the iMac. The HP Utility tells me I have the new Router name, but cannot 'Configure Devise', I have run the utility 3/4 times with the same reaction, are there any other options

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2020 07:25 AM - edited ‎01-18-2020 07:33 AM

HP Recommended

@B0T 

Hello,

 

What is the exact model of your printer (e.g. CB747A)?
To locate this Product Number P/N: this document.

 

In order to help you, please follow the instructions of the HP link No Connection after Router or Wi-Fi Settings Change.

Don't hesitate to ask us if you need us.


Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

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3 REPLIES 3

‎01-18-2020 07:25 AM - edited ‎01-18-2020 07:33 AM

HP Recommended

@B0T 

Hello,

 

What is the exact model of your printer (e.g. CB747A)?
To locate this Product Number P/N: this document.

 

In order to help you, please follow the instructions of the HP link No Connection after Router or Wi-Fi Settings Change.

Don't hesitate to ask us if you need us.


Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No

‎01-21-2020 04:05 AM

HP Recommended

Thanks but it has now been resolved

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‎01-21-2020 05:20 AM - edited ‎01-21-2020 05:21 AM

HP Recommended

@B0T 

Hello and thanks for your return,

 

If my previous answer was favorable to you, thank you to close the subject by clicking on 'Accepted as solution' at the bottom of the previous message.

 

I welcome you to the English HP community support.

 

Do not hesitate to contact us if needed

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No
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