12-09-2018 04:37 PM
My 8610 lost it's wireless connection. I have tried resetting the printer, uninstalling the software and reinstalling. The printer is connected to the internet, online can find it, my computer cannot. I reviewed the configuration page, states connected. I disabled my firewall to no avail. I tried manual using hostname and the url. I am lost!
12-10-2018 12:50 PM
Welcome to HP forums, I see that you are getting connectivity issue and have done few troubleshooting steps.
- Are you getting any error message?
Download and run print and scan doctor
Download link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
- Run PSDR v5.0.2
- Once the PSDR detects the Printer, it will show up the IP address and Software Status.
- Select the correct Printer and click on Next.
- PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing
- Once PSDR goes through all checks and automatic fixes, click on Print a test page.
- Regardless if PSDR printed the test page or not, click on “NO PRINT”
- PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot.
- Post restart the PSDR will run automatically to check for more issue. If no issue found close PSDR.
If the issue persists, assign a manual IP address
- Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
- Type the IP address on your web browser to obtain the printer EWS page on your computer.
- Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
- Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
- Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
- Click on radio button which says, “Manual DNS Server” and under manual preferred type 126.96.36.199 and under manual alternate type 188.8.131.52 (This is Google DNS server address)
- Restart the printer and then router once done.
Let me know how it goes.
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I am an HP Employee