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mombo
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Connectivity

HP Officejet Pro 8610 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

My 8610 lost it's wireless connection. I have tried resetting the printer, uninstalling the software and reinstalling. The printer is connected to the internet, online can find it, my computer cannot. I reviewed the configuration page, states connected. I disabled my firewall to no avail. I tried manual using hostname and the url. I am lost!

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HP Support Agent
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Message 2 of 2
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Connectivity

@mombo

 

Welcome to HP forums, I see that you are getting connectivity issue and have done few troubleshooting steps.

  • Are you getting any error message?

Meanwhile:

 

Download and run print and scan doctor

Download link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe 

  • Run PSDR v5.0.2 
  • Once the PSDR detects the Printer, it will show up the IP address and Software Status. 
  • Select the correct Printer and click on Next. 
  • PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 
  • Once PSDR goes through all checks and automatic fixes, click on Print a test page. 
  • Regardless if PSDR printed the test page or not, click on “NO PRINT” 
  • PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 
  • Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

If the issue persists, assign a manual IP address

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
  • Restart the printer and then router once done.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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