Constant paper jamming. 5yr.old 8620 office jet pro. Could a part need replacing?

[HL01]

No matter what I do, paper jams every time I try to print copy etc.  Could I possibly need a new part. (back duplex printing part that you take off back to clear a jam). Sometimes will say paper size doesn't match. It is correct. Last week I cleaned & aligned printer head.

Any help is much appreciated. 

Thank you. 

[Raj1788]

@HL01

Thank you for joining the HP Community

I suggest you do a Hard Reset on the printer and update the firmware for the printer.

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the firmware using this link: https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/docum... 

Restart the printer.

Refer to this document: https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/docum... and clean the paper feed and pick rollers manually.

Refer to this document: https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/docum... for Paper jam.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[HL01]

Hi Rajj1788.,

Thank you for your help. I haven't forgotten you. I will try your suggestions & get back to you soon.

HL01

[Raj1788]

@HL01

Please try the suggestion in your leisure time and keep me posted.

Keep me posted.

Have a great day!

Cheers 🙂

[HL01]

Hi Raj, 

• Your suggestion did not work. The error message on phone said print spool from last time if that helps any. 

[asmita6658]

@HL01

What's the operating system installed on your phone - Android or iOS?

Let me know. 

[HL01]

Hi Asmita6658, 

Android. (the jamming and printer spool happened at same time. Jams using phone or not. 

Thks

[Kumar0307]

@HL01

Are you using US letter size sheets? Fan the papers before placing them in the tray. Also, make sure the paper width guides are adjusted.

Resetting the printer to its factory defaults may help.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!