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randpanovak
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Message 1 of 2
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Continually Have to Clean Printheads

HP OfficeJet Pro6978
Microsoft Windows 10 (64-bit)

In the last month, almost everytime I want to print something, I have to clean the print heads because I am missing colors.  I am using the HP Instant ink and it feels like I am using my page count on cleaning and printing from this problem. My printer was bought in middle of 2018 and is no longer under warranty.

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HP Support Agent
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Continually Have to Clean Printheads

@randpanovak, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer or upgrade options.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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