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‎05-06-2020 12:53 PM

HP Recommended
Product: Photosmart 7515

Spurious "Paper Jam"  began intermittently, then became more frequent, and now is continuous. Haven't printed anything successfully now for over a week. I just walked through  all the steps in the diagnostic video at the web page linked below. I was hopeful when I got to the "clean rollers" step since one of them had a fair amount of black ink on it, but no. Still continuous PJ errors.

Printer communicates via wireless to three computers: Windows 8.1, Windows 10 & Apple iPad.

Suggestions? Thanks in advance.

Chuck

1 REPLY 1

‎05-13-2020 08:19 AM

HP Recommended

@ex-PFCChuck, Welcome to HP Support Community!

 

If you have already performed the steps from the document A 'Paper Jam' Error Displays on the HP Photosmart 7510 e-All-in-One Printer Series and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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