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JoyceV425
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Message 1 of 2
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Copies are larger than original

Officejet 5255
Microsoft Windows 10 (64-bit)

Suddenly, my printer is producing copies that are slightly, but annoyingly, larger than the originals.  How do I reset it to be actual size?  I have tried unplugging it from the wall and unplugging the cord from the printer and then reconnecting.  I have also made sure that the setting on the printer is on "actual."

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Message 2 of 2
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Copies are larger than original

@JoyceV425

 

Welcome to the HP Support Community.

 

Does this happen while scanning too?

 

You may try to update the Printer firmware: https://support.hp.com/in-en/document/c01711356

 

Please try the "Fit to Page" option to copy as well.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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