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Copy Cancelled - on both office jet printers in house - started today

Officejet Pro 8600 Premium & 6968
Microsoft Windows 10 (64-bit)

Printer keeps cancelling a copy after printing 1".

I see from the forums that a semi full reset is needed, but that the instructions for doing this are sent via private message.

Could someone please send those to me as I need to get copier working.

 

Thanks in advance --

L

 

 

Addendum -- tried to make my copy on another HP officejet - a 6968 but it is doing thesame thing too - both started doing this today.  Was there a bad update or something?  Both run Windows 10.   

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Copy Cancelled - on both office jet printers in house - started today

The copy function on both the printers you mention do not depend on the computer, the copies are done completely within the all-in-one.

 

What are you copying?  Will a plain text page copy?  Are there any error messages on the printer's screen?

 

HP printers do have circuitry to detect currency and some other documents and block copying.  I just verified this with an Officejet Pro 8600 - it copied the top 1" of the item and then spit it out without any error message or other indication of failure.  

Bob Headrick,  HP Expert

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Copy Cancelled - on both office jet printers in house - started today

Great question -- I was copy some cash donated for our non-profit to use for our deposit record - so I loved the currency comment.  Never thought of that.   No error messages of any kind.  Agree / assumed that the computer shouldn't be involved in the equation - but shutting off / unplugging both printers didn't fix it.  

 

Know they were both copying yesterday correctly.  I ended up shutting down both laptops and both printers.  Unplugged printers and rebooted all 4 pieces -- all work fine now - Somehow I had to restart the computers as well as the printers.  NOt clear why but I am up and running again.  And the currency copied fine after that. Thanks.   

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I think copies are OK if they are less than 75% size or greater than 150% less in size, see the regulations here for information.  I just checked and my 8600 would not make copies at 74% in either color or B&W.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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