02-03-2020 03:42 PM
Hi everybody! With my 3520 inkjet I tried to copy a double sided label, but I wasn’t able to have perfectly coincident copies of both sides. I set the double side copy function, putting the first side on the right upper side of the scanner and the second one on the left upper side, but the result was a vertical displacement of about 8 mm, so I tried to adjust manually the position of second scanning, but I think there has to be a more precise solution, because it’s very tricky to keep the original in the right position. Maybe my scanner is no more aligned, but how to correct it? I tried the alignment, but did not succeed or did not understand the operations. Any help is welcomed.
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02-06-2020 12:33 PM
Welcome to the HP Support Community. I'd be happy to assist you.
HP Deskjet 3520 e-All-in-One Printer does not support auto-duplex feature. You can only Duplex Manually, that is print one side then flip the paper over and print the other side.
You may copy manually by selecting 2 Sided from the copy duplex settings and then scan from the flatbed glass, you will be guided to reload the original with its other side while both sides will be printed automatically.
On the printer screen, go to Copy > Settings > 2 sided > On
Note: Make sure to select the correct paper size and paper type.
Hope this helps! Keep me posted.
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Have a great day!
I am an HP Employee
02-06-2020 01:17 PM - edited 02-06-2020 01:44 PM
Thank you; well, I made exactly what you suggest, activating the '2 sided' copy function and I put the original label exactly at the center of upper border and, for the second copy, I tried to put exactly the reverse side in the same position -maybe there was a displacement of 1 mm-, but I obtained a two sided copies with a misalignment of about 8 mm. I also put the original on the upper right side and then on the upper left side, of course turning the original on the other side, but the misalignment is still the same.
That's the reason for my help request!
02-07-2020 07:05 AM
Have you tried making a copy of a regular document on a US letter size paper and check if it misaligns?
Also, try printing a document and check if it works fine.
Keep me posted for further assistance.
I am an HP Employee
02-07-2020 11:49 AM - edited 02-07-2020 11:55 AM
When I make a copy of a document on an A4 paper (used here in Italy and generally in Europe), seemingly there's not such a misalignment, but maybe I did not notice it. Reading your replies, I have the suspect that the misalignment could be due to an imperfect charging of the sheet in the printer, displaced toward one side. But how could I correct it?
02-08-2020 05:15 AM
02-08-2020 05:35 AM - edited 02-08-2020 05:48 AM
I am using A4 size paper 80 g/sqm weight since the very beginning of my printer usage. I loaded the sheets as requested, but I have always lacking of coincidence in the copies sides. What can be the reason of this problem, related to the kind and size of paper? Thank you
02-08-2020 09:42 AM - edited 02-10-2020 01:41 PM
I found a solution of the alignment problem: I put the original label on the right upper corner of the scanner and copy it, then I turn it on the other side rotating 180° along the vertical side and I place it exactly 9 mm from the upper left border of the scanner and put the printed sheet on the printed side rotating it 180° left (the printed area is now on the left upper side facing the printer rollers). Now I copy again and the two printed faces are perfectly coincident. The distance of 9 mm is the difference between the scanner glass width and the paper width I am using (A4). I'll try the same using the '2 sided copy', considering the glass width 'minus' 9 mm. I hope I explained clearly what I did.
02-10-2020 06:38 AM
Glad to know that you found a solution and are able to make copies of the labels. I appreciate your efforts and patience to resolve this issue. It will also help other community members. Feel free to contact us with any concerns related to HP products.
Happy to help!
I am an HP Employee