cancel
Showing results for 
Search instead for 
Did you mean: 
Meemer
New member
1 0 0 0
Message 1 of 2
71
Flag Post
HP Recommended

Copying an 8 1/2 x11 document on the Deskjet 2640

Deskjet 2640
macOS 10.15 Catalina

I am trying to copy/print an 8 1/2 x 11 inch document.  The printer doesn't copy the entire document but leave off the top portion of the document.  It prints and copies on other printers but not the 2640.  Has anyone ese had this problem?  the printer is new.  I believe it is defective and was going to return it to where it was purchased.  Customer service says this printer can't do that printing.  

1 REPLY 1
HP Support Agent
HP Support Agent
4,681 4,666 361 378
Message 2 of 2
22
Flag Post
HP Recommended

Copying an 8 1/2 x11 document on the Deskjet 2640

@Meemer, Welcome to HP Support Community!

 

The printer supports media sizes from 3 x 5 to 8.5 x 14 in. So, you should be able to print or make a copy on the 8.5x11 sized document. Let us try to isolate the issue-

 

Open HP Utility, and then print the diagnostic page.

  1. Click the Finder icon in the dock.

  2. Click the drive your HP software is installed on (for example, the Macintosh HD drive).

  3. Click the Applications file, and then move your cursor to the next window.

  4. Click HP.

  5. Double-click the HP Utility  icon.

    The HP Utility window opens.

  6. Click Print Quality Diagnostics Page.

    A Print Quality Diagnostic Page prints.

Print Quality Diagnostic Page

 

Share the results with us for further assistance.

 

Keep me posted.

TEJ1602
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation