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‎08-24-2019 12:39 PM

HP Recommended
Product: HP 6968
Operating System: Microsoft Windows 8.1 (64-bit)
Last week I changed my setting to envelope and ever since, I haven't been able to copy a legal size copy. It PRINTS just fine (correct size) but it doesn't copy the correct size. I've taken the paper feed out several times and reset it. I've powered off, taken the feed out, powered back on and reset it. Nothing. Any help would be GREATLY appreciated! Thanks in advance!
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-25-2019 12:41 AM

HP Recommended

Hello, 

Lets try restoring the COPY settings to default settings which should fix the issue.

On the printer display , touch on COPY  icon > and then "Copy Settings" >  and then "Restore Factory defaults" > "Save"

 

Now try making copy.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

View solution in original post

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7 REPLIES 7

‎08-24-2019 01:50 PM

HP Recommended

Hello, 

 

If you are placing the original ( legal size document ) on the flatbed it will not work, as the the flatbed does not support Legal Size. Instead you may have to place the Legal document on ADF ( top feeder) print side up.

Below is the link to printer specs document, refer to Scanning specification.

https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎08-24-2019 03:27 PM

HP Recommended

Thanks for taking the time.  I’m feeding my copies thru the feeder, not the flatbed and they are printing out small print; quarter page regardless of how many times I’ve changed the settings.  Again, this is just for copies.

Was this reply helpful? Yes No

‎08-25-2019 12:41 AM

HP Recommended

Hello, 

Lets try restoring the COPY settings to default settings which should fix the issue.

On the printer display , touch on COPY  icon > and then "Copy Settings" >  and then "Restore Factory defaults" > "Save"

 

Now try making copy.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎08-26-2019 07:49 AM

HP Recommended
Perfect! It worked! Thank you!
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‎10-25-2019 03:56 AM

HP Recommended

I HAVE RESTORED SETTINGS TO FCTORY AND NO CHANGE

 

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‎10-25-2019 03:58 AM

HP Recommended

I've restored settings to factory but no improvement . still can't copy

 

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‎10-28-2019 03:36 AM

HP Recommended

@JOHN102010,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • What are the troubleshooting steps you have performed?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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