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Tynesidelass
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Could print in colour 3 weeks ago but unable to print in colour now

Hp Envy 5540
Microsoft Windows 10 (32-bit)

About 3 weeks ago I was printing in colour but for some reason I can no longer print in colour.

If I print from the Web or my iphone then the print is in colour

I have reloaded the drivers, reset to factory setting on the printer, turned the whole system off and then on but nothing has worked

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Could print in colour 3 weeks ago but unable to print in colour now

@Tynesidelass

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 

 


I am an HP Employee

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Tynesidelass
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Could print in colour 3 weeks ago but unable to print in colour now

Hi Thanks for your help.

I now have the printer back printing in colour - I had already downloaded the latest drivers which did not resiolve this issue.

We then disconnected the printer and reconnected it,  and removed the software links and reconnected them.

BINGO this worked.

Thank you all for your help

 

 

 

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HP Support Agent
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Could print in colour 3 weeks ago but unable to print in colour now

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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