Counting pages I didn't print

[MED23]

I am losing pages from my monthly total that I didn't print via my InstaPrint printer.  I'm about to run out of pages now because of this and I have over a week left in this cycle before i get more pages, but I need to print well before then. I would hope HP would stand by me as their customer and provide me with the pages deducted from my account. Please contact me directly to discuss this matter further.

[Riddle_Decipher · Accepted solution]

@MED23

Thank you for posting on HP Forums, 

The Riddle_Decipher is at your service! 

Did you print any double-sided prints or copies lately, because they are counted too!

That said, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
• It also helps you understand what state your cartridges are in based on HP's data,  
• Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

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