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Charlie_Balogh
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Cyan Not Printing - minimally on test pages

HP OfficeJet Pro 6968
Microsoft Windows 10 (64-bit)

A few weeks back, my printer stopped printing Cyan.  The  printer is about two years old.  I have run the diagnostics, cleaned the print heads, etc. and it still does not print Cyan.  I have replaced the  Cyan cartridge twice.  It shows full in the ink status page.

Is there anything that  can be done?  Im about to toss it  out.  Any help would be appreciated.

 

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Message 2 of 2
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HP Recommended

Cyan Not Printing - minimally on test pages

@Charlie_Balogh

 

I appreciate all your expertise and patience in troubleshooting this issue

 

At this point I suggest you contact HP Support for Service Options


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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