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P4PANKAJ
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Message 1 of 2
59
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HP Recommended

Cyan color not printing

Desk Jet Ink Advantage 5275
Microsoft Windows 7 (32-bit)

my printer printing only green and yellow color.

I guess cyan/magenta are not printing or malfunctioning.

I have purchased only three days back

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HP Support Agent
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Message 2 of 2
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HP Recommended

Cyan color not printing

@P4PANKAJ

 

I have gone through your Post and would like to help

 

Please print a Quality Diagnostic Page and let me know if Cyan and Magenta are printing

 

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

    A Print Quality Diagnostic report prints.

    Print Quality Diagnostic report without defects

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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