Despite doing a hard reset and several clean cartridge cycles the colour cyan will not print
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Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
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