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‎05-13-2020 09:49 AM

HP Recommended
Product: HP OfficeJet 6958
Operating System: Microsoft Windows 10 (64-bit)

Blocks of blue color are printing with magenta showing through in smears across blocks.  Replaced all 4 cartridges (HP) and used head-cleaning process (including second and third level cleaning) multiple times before and after cartridge replacements.  Also ran Clean Page Smear process.  Test page prints fine but documents with blue blocks have smears as described.  What should I do next?

3 REPLIES 3

‎05-20-2020 07:57 AM

HP Recommended

Hi @GAB47

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

As you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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‎05-20-2020 08:23 AM

HP Recommended

Thanks for the quick response.  As HP states that the print-head, which is probably causing the problem, is not a replaceable part, it appears that I have to either live with the problem or purchase a replacement printer (this one is out of warranty).

 

Thanks again.

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‎05-20-2020 03:10 PM - edited ‎05-20-2020 03:11 PM

HP Recommended

You can contact  HP phone support or HPstore for upgrade options.

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