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‎04-08-2020 05:18 PM

HP Recommended
Product: Hp office jet 6962

Cyan ink cartridge stopped working and there is still ink in there. Installed a new one to test and the new one did not work either. Any suggestions 

38 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-08-2020 06:19 PM

HP Recommended

Take a look at step 2 in this link.

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View solution in original post

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13 REPLIES 13

‎04-08-2020 06:19 PM

HP Recommended

Take a look at step 2 in this link.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎04-11-2020 06:03 AM

HP Recommended

I had been trying this,it took over 6 times for this to work, thought there was a different solution..  Seems odd that it took so long  Thanks!

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‎04-11-2020 07:48 AM

HP Recommended

Inkjets need to be used at least once a week to keep the ink from drying in the printhead.

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‎04-11-2020 09:46 AM

HP Recommended

Yeah it probably has been awhile, did not realize that, thanks will print more to avoid. 

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‎04-11-2020 09:55 AM

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one further question, when I use the printer tool clean print heads it prints perfectly but when i go to print a card or other document it does not, any suggestion on this?

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‎04-11-2020 10:01 AM

HP Recommended

Does the print out look like there is ink missing?

Can you post a image of a print out?

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‎04-11-2020 10:14 AM

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AB7854A1-349C-4628-9EB6-C9155ABDBF05.jpeg

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‎04-12-2020 02:52 PM

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Did you align the printhead?

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‎04-12-2020 06:42 PM

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Yes I did 

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