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Cyan ink cartridge not working

Hp office jet 6962

Cyan ink cartridge stopped working and there is still ink in there. Installed a new one to test and the new one did not work either. Any suggestions 

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Cyan ink cartridge not working

Take a look at step 2 in this link.

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Cyan ink cartridge not working

I had been trying this,it took over 6 times for this to work, thought there was a different solution..  Seems odd that it took so long  Thanks!

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Cyan ink cartridge not working

Inkjets need to be used at least once a week to keep the ink from drying in the printhead.

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Cyan ink cartridge not working

Yeah it probably has been awhile, did not realize that, thanks will print more to avoid. 

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Cyan ink cartridge not working

one further question, when I use the printer tool clean print heads it prints perfectly but when i go to print a card or other document it does not, any suggestion on this?

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Cyan ink cartridge not working

Does the print out look like there is ink missing?

Can you post a image of a print out?

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Cyan ink cartridge not working

AB7854A1-349C-4628-9EB6-C9155ABDBF05.jpeg

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Cyan ink cartridge not working

Did you align the printhead?

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Cyan ink cartridge not working

Yes I did 

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