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‎04-12-2020 09:04 PM

HP Recommended

It is possible that the printhead has been damaged by the lack of use.

Have you tried printing any other images?

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‎04-13-2020 06:21 AM

HP Recommended

yes All my cards print like this. Other documents not so bad but I think it is due to the amount of ink needed on cards? 

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‎05-19-2020 07:57 AM

HP Recommended

Have HP OfficeJet Pro 6978.  Thought my problem was an old cyan cartridge as no blue was printing.  I have replaced all three colors and printed out the "status report".  No blue is printing.  I have run the head cleaner a few times but it has not improved anything, still no blue.  Need assistance or ideas on what the issue might be.

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‎05-19-2020 10:35 AM

HP Recommended

@Iamagolfer  is the warranty still in effect?

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