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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-14-2020 10:16 AM

HP Recommended
Product: OfficeJet Pro 6968 All in One

My cyan ink stopped printing.  We have cleaned the printheads, updated the firmware, tried multiple genuine HP cartridges, gone though all of the troubleshooting with HP Print Doctor and it's still not working.  When we get to the "align printheads" step it won't complete the step.  It prints the alignment page but then says the page can't be scanned when I try to scan it.  I can't seem to get any service support because my warranty is expired, does anyone have any other suggestions?

1 REPLY 1

‎05-18-2020 04:33 AM

HP Recommended

@LG76, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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