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Cyan ink not printing

HP officejet pro 6978
Microsoft Windows 10 (32-bit)

My printer has stopped printing cyan. I have changed the cartridges, cleaned the printhead several times and wiped down the area where the print cartridges sit several times. No luck. Help! I am so tired of having to buy a new printer every few years! 

HP Support Agent
HP Support Agent
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Cyan ink not printing

Hi @ssedgwick

Welcome to the HP Support Community. I'd be happy to assist you.


I understand the printer is not printing cyan. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.


If you have tried the steps mentioned in this document, and the issue persists, I'm afraid this could be a hardware issue with the printhead. 

Please reach out to the HP Support in your region regarding the service options for your printer. 


I hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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