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YTChris
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Message 1 of 2
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Cyan not printing

Office jet pro 6830

I have changed ink cartridge (HP instant ink from day one). cleaned printhead, turned of and on, same problem with photocopying so not my PC, 

 

Please help

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HP Support Agent
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Message 2 of 2
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Cyan not printing

@YTChris, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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