01-16-2020 04:53 PM
Suddenly not printing cyan even though have fresh ink.
01-19-2020 09:23 AM
Welcome to the HP Support Community. I'd be happy to assist you with the print quality issue.
To better assist you - Are you experiencing this issue while making a copy as well?
While you respond to that, let's try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Also, try these steps - Print Quality Issues
Hope this helps! Keep me posted.
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