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sweetpea45
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Cyan not printing

HP OfficeJet Pro 6978
Microsoft Windows 7 (64-bit)

Suddenly not printing cyan even though have fresh ink.

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HP Support Agent
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Cyan not printing

Hi @sweetpea45

 

Welcome to the HP Support Community. I'd be happy to assist you with the print quality issue. 

 

To better assist you - Are you experiencing this issue while making a copy as well? 

 

While you respond to that, let's try these steps - 

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

 Also, try these steps - Print Quality Issues

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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