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DENNISW1
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D7360 photo smart ink system faliure Qxc18a0206 after all ink cartridges were replaced

HP ENVY X360
Microsoft Windows 10 (64-bit)

Getting ink system faliure Qxc18a0206 after all ink cartridges were replaced, all color quantities show good except black  which shows low after new cartridge installed

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D7360 photo smart ink system faliure Qxc18a0206 after all ink cartridges were replaced

@DENNISW1

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-photosmart-d7300-printer-series/1156661/model/1156662/docume...

 

If the issue still persists, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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