DJ 3752 E3 error

[isaiahjaiden1]

Printer has E 3 error. I've followed the troubleshooting steps several times. Nothing is jammed, yet printer is still offline and showing this message. 

[Jay_G24]

Hi @isaiahjaiden1

Welcome to the HP Support Community. I'd be happy to assist you with the  "E3" error.

Try the steps below to resolve the error-

An E3 error indicates a printer carriage jam.

Figure : The Number of Copies icon alternates between 'E' and '3,' and the Error icon, Paper Error icon, Resume light, and Ink Alert light are blinking

Step 1: Clear all paper from the input tray

Remove all loose and jammed paper from the input tray area.

   CAUTION: 

Remove all paper or objects from the input tray before removing paper or objects from any other areas of the printer. Damage to the printer can occur if the input tray is not cleared first.

You need a flashlight to complete some of these steps.

Figure : Flashlight

1. Remove all paper from the input tray, including both loose and jammed paper.

2. Check for any jammed paper or objects in the input tray area, and then remove any jammed paper or objects you find.

   To avoid tearing any whole sheets of paper, pull the paper with both hands.

   NOTE: 

   The input tray shield prevents foreign debris from falling into the paper path and causing paper jams. Do not remove the input tray shield.

   

3. Press the Cancel button .

   The printer tries to clear the jam automatically.

After removing all paper or objects from the input tray area, continue to the next step to remove any additional jammed paper from the output tray.

Step 2: Clear jammed paper from the output tray

Remove any loose or jammed paper that is accessible from the output tray.

Check for any jammed paper or objects in the output tray area, and then remove any jammed paper or objects you find.

To avoid tearing any whole sheets of paper, pull the paper with both hands.

After removing jammed paper or objects from the output tray, continue to the next step to remove jammed paper from the ink cartridge access area and make sure the carriage moves freely.

Step 3: Make sure the carriage can move freely

Remove any loose or jammed paper from the ink cartridge access area, and then make sure the carriage moves freely.

1. Open the ink cartridge access door.

   

2. Wait until the carriage is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord and any other cables from the rear of the printer.

      WARNING: 

   You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.

4. Check for any paper or objects in the ink cartridge access area, and then remove any paper or objects you find.

   To avoid tearing any whole sheets of paper, pull the paper with both hands.

   

5. Firmly push the carriage to the right, and then remove any paper or objects blocking the carriage path.

6. Close the ink cartridge access door.

   

7. Reconnect the power cord and any other cables, and then turn on the printer.

Try to print. If the issue persists, continue to the next step.

Step 4: Make sure the ink cartridges are correctly installed

Improper placement or installation of the ink cartridges might cause the printer to indicate a carriage jam error. Remove and reinstall the ink cartridges, and then try to print again.

1. Open the ink cartridge access door.

   The carriage moves to the center of the printer.

   Figure : Opening the ink cartridge access door

   

2. Wait until the carriage is idle and silent before you continue.

3. Gently press down on one ink cartridge to release it, and then pull the ink cartridge out of its slot.

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Removing the ink cartridge

   

   Figure : Do not touch the contacts or nozzles

   

4. Hold the ink cartridge by its sides with the contacts toward the printer, reinsert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

   NOTE: 

   Install the color ink cartridge on the left and the black ink cartridge on the right.

   Figure : Snapping the ink cartridge into place

   

5. Repeat these steps for the other ink cartridge.

6. Close the ink cartridge access door.

   Figure : Closing the ink cartridge access door

   

Try to print. If the error persists, continue to the next step.

Step 5: Plug the printer directly into a wall outlet

Plug the printer directly into an electrical outlet to make sure the power source functions correctly.

1. Disconnect the power cord from the rear of the printer.

2. Unplug the power cord from any power strips or surge suppressors.

3. Plug the power cord directly into an electrical outlet.

4. Reconnect the power cord to the rear of the printer.

5. Turn on the printer.

Try to print. If the error persists, continue to the next step.

Step 6: Reset the printer

Sometimes, the printer can display an error message even after the issue has been resolved. Reset the printer to clear the error.

1. Turn on the printer, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Wait at least 10 seconds.

5. Reconnect the power cord to the rear of the printer.

6. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

7. Wait until the warm-up period finishes and your printer is idle and silent before you continue.

Try to print. 

Refer to the document -Blinking lights

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[pad443]

hi i have a different printer to you, however i have a e3 message aswell happened when i got a paper jammed. 

e3 error still remains on my printer which i think is a hardware issue, having said that i can remove the error by taking one ink cartridge out. this allows me to print in either just black or just colour. get back at me if this helps you aswell

[Jay_G24]

@isaiahjaiden1,

Let's try a rest without the ink cartridges.

Reset the product

1. With the printer turned on, remove both the ink cartridges
2. disconnect the power cord from the rear of the printer
3. Unplug the power cord from the wall outlet
4. Wait at least 60 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the printer.
7. Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
8. insert the ink cartridges and then try and make a copy on the printer

Keep me posted!

[pad443]

my e3 error cleared after taking one ink out and printing around 10 copies then i put the second ink back in and there wasnt a false e3 error anymore 😉

[Jay_G24]

Hi @pad443, 

I am glad that the issue is resolved, If you need further assistance feel free to reach out to us.

Have a great day ahead!