cancel
Showing results for 
Search instead for 
Did you mean: 
ranter
New member
4 1 0 0
Message 1 of 2
65
Flag Post
HP Recommended

DNS/Gateway problem

HP OfficeJet Pro 8730 will not print and the error message on the screen is:-  DNS/Gateway Problem ...... the printer could not connect to the server.  Contact the person who set up the printer.

 

Can anyone help me with this please.  My printer is wireless and 2 computers are connected.

 

1 REPLY 1
HP Support Agent
HP Support Agent
5,149 5,141 327 379
Message 2 of 2
22
Flag Post
HP Recommended

DNS/Gateway problem

@ranter, Welcome to the HP Support Community!

 

Let us try these steps to resolve this issue:

 

On the printer screen, go to Setup > Network > Restore network settings

 

Restart the network devices

  1. Turn off the Router, Printer, and the computer/ mobile devices.
  2. Wait for 60 seconds.
  3. Turn on the Router first and wait for all the lights to stabilize.
  4. Turn on the printer and allow it to configure itself.
  5. Turn on the computer/ mobile devices.

Connect the printer to the wireless network by going to Setup > Network setup > Wireless > Wireless setup wizard.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation