01-30-2020 05:51 PM
Dashboard error "Cartridge Error--replace both cartridges" won't clear after replacing cartridges with HP brand new (sealed) product (both cartridges) and cleaning the contacts in the printer and on the cartridges.
Question: is there a hard reset for the dashboard? Cannot even get past the error message to do anything (e.g., print test page).
Solved! Go to Solution.
02-03-2020 12:58 PM
Welcome to the HP Support Community. I'm afraid this is a hardware issue with the printer. If you have tried the steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options:
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
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I am an HP Employee
02-03-2020 04:13 PM
Since nothing worked (soft reset, semi-hard reset. numerous removing and re-setting the new cartridges, cleaning the contacts), I gave it up and recycled the unit. It had lasted more years than I think it was designed to anyway.