cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
2 1 0 0
Message 1 of 4
104
Flag Post
HP Recommended

Solved!

Dashboard: Cartridge Errpr

Officejet 6310 All-in-One
Mac OS X 10.11 El Capitan

Dashboard error "Cartridge Error--replace both cartridges" won't clear after replacing cartridges with HP brand new (sealed) product (both cartridges) and cleaning the contacts in the printer and on the cartridges.

Question: is there a hard reset for the dashboard? Cannot even get past the error message to do anything (e.g., print test page).

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
7,353 7,345 484 589
Message 2 of 4
60
Flag Post
HP Recommended

Solved!

Dashboard: Cartridge Errpr

Hi @Comp246

Welcome to the HP Support Community. I'm afraid this is a hardware issue with the printer. If you have tried the steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 4
50
Flag Post
HP Recommended

Solved!

Dashboard: Cartridge Errpr

Since nothing worked (soft reset, semi-hard reset. numerous removing and re-setting the new cartridges, cleaning the contacts), I gave it up and recycled the unit. It had lasted more years than I think it was designed to anyway.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
7,353 7,345 484 589
Message 4 of 4
39
Flag Post
HP Recommended

Solved!

Dashboard: Cartridge Errpr

@Comp246

 

It was a hardware issue with the printer and had to be upgraded/replaced. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation