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Message 1 of 2
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Defective HP61XL ink cartridge

ENVY 5530 Printer
Microsoft Windows 7 (64-bit)

I installed a new HP 61XL ink cartridge and I get a message that says the cartridge is incompatible with my ENVY 5530 printer. Its the same number I always use. I spent hours working with support with no success. I finally  went and bought another new cartridge and it worked immediately. it looks like I'm out 42.89 as the store won't t take it back and I can't find any place on HP website to ask for refund.

HP Support Agent
HP Support Agent
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Message 2 of 2
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Defective HP61XL ink cartridge

@lchrist, Welcome to HP Support Community!


The defective ink cartridge can be exchanged with the help of our support team. Please reach out to the HP Support in your region for assistance. I shall also share the contact number in private. In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Hope this helps!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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