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Message 1 of 2
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Defective Ink Cartridge

I purchased 2 HP 63 XL last year from Walmart. I did not need to use them until today. I put the ink in and it shows streaks every time I try to print something, it skips lines. I tried to align and clean. Nothing worked. So, I decided to try my other hp 63 xl that I purchased, and now it prints fine.


I received a defective HP 63 XL and want to know how I can get a replacement for this?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Defective Ink Cartridge

@Zekew, Welcome to the HP Support Community!


To assist you better, what model printer are you using?


Keep me posted for further assistance.

I am an HP Employee

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