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Defective Inkjet cartridge return/replacement

HP 22 Tri-Color Inkjet Cartridge
Microsoft Windows 7 (64-bit)

I purchased a replacement HP ink cartridge at Walmart.  The cartridge is defective.  There was no problem with previous cartridge: there is no problem with subsequent cartridge.  Ran through all the troubleshooting suggestions. 

 

Walmart will not accept open cartridges for return/replacement but require contacting manufacturer.   The HP website contact page does not allow for an inkjet cartridge option. 

 

The cartridge was purchased April 17, 2020 - warranty date on cartridge is 2021/10/06

 

I would greatly appreciate some assistance with  either a refund or replacement.

Thank you.

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Defective Inkjet cartridge return/replacement

@MGWeir Welcome to HP Community!

 

I understand that the ink cartridge is effective, needs a replacement.

 

In that case, I would suggest you contact our phone support and get a replacement ink cartridge.

 

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Defective Inkjet cartridge return/replacement

Unfortunately, I have not found that link helpful. 

 

I tried the "product, service, or app" option (since it is not the printer which continues to work fine both before and after this defective cartridge).  I attempted partial and complete information from the cartridge (C9352 AN option 140; PET-GF15, PUR; 2690519470124960; Tri-Color; HP22).  Nothing was recognized/accepted.  The expiration date on the cartridge is 2021/10/06.

 

I  tried to go through the printer option ([edit], Product Q7313A).  Since the printer is outside the manufacturer warranty , it only gives the option to "Visit the HP Support Community" on one side and the expired warranty information on the other side.  Even when I click on "See details" on the expired warranty and choose the contact support option, it sends me right back to the initial link.

 

I never thought that the limited warranty for an ink cartridge would be invalidated if the printer is out of warranty - especially when it works fine both before and after this one cartridge.   I had hoped to get this resolved with a chat option.  Unfortunately, it seems there is no option to resolve this defective cartridge at all. 

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