Defective XL 62 cartridge

[DirkVH]

I installed a new Black cartridge XL 62. After a few pages the cartridge stopped working. No error messages, inklevel indication OK. Went through all the diagnostics. Doesnt help.

I replaced the cartridge by a new one and everything works fine again.

I would like a replacement

[The_Fossette]

@DirkVH,

Welcome to the HP Support Community!

I reviewed your post and I understand that you want to get a replacement for the black cartridge.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!