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Message 1 of 2
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Defective cartridge

I have an OfficeJet Pro 6978.  I installed a new black instant ink cartridge.  It worked for a while but now needs to have the printhead cleaned (second level cleaning) every 2-3 pages.  The second level cleaning routine advised me that a replacement cartridge is needed, but there is no way to report this and obtain a replacement cartridge through the instant ink site, my account, or the help systems, which tell me I have plenty of ink in the cartridge, which is not the issue.  Please contact me ASAP as the printer is useless without the black cartridge.  

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Defective cartridge

@macchu, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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