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Defective ink cartridge under warranty

Hi, I have a defective ink cartridge that, according to the box it came in, is still under warranty. I ran every diagnostic and downloaded all's definitely the cartridge. When I put the old one back in it works fine. The printer sees the full cartridge but it won't print anything. I have tried 3 times today to figure out how to use the warranty. One time I got to a menu that was asking for my HP order # (I got it on Amazon), but every other time I go in endless loops that try to route me to the bot or another diagnostic page. I'm so frustrated! How do I reach someone to utilize this warranty?  On the box it says warranty ends August 2020. Thank you.

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Defective ink cartridge under warranty

@IMFrustrated3 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.


Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community. 

I am an HP Employee

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