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‎08-23-2019 12:31 PM

HP Recommended
Product: OfficeJet Pro 8715
Operating System: Microsoft Windows 7 (64-bit)

Good Day.  I have had printer for approximately one year and has worked terrifically.  Last week i changed the printer cartridges and now i get an error that the magenta cartridges is depleted.  I have followed instructions online to clean, unplug from printer and i even purchased a new one - same error.  The cartridges i purchase are HP original cartridges.

 

Please help as we all know - cartridges are not cheap!

1 REPLY 1

‎08-26-2019 09:57 AM

HP Recommended

@JujuF, Welcome to HP Support Community!

 

I would recommend you to follow the steps from the document HP OfficeJet Pro 7740, 8700 Printers - Ink Cartridge Errors.

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. if cartridges are in warranty, replacement is free.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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