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Depleted cartridges?

HP OfficeJet Pro 8710
Microsoft Windows 10 (64-bit)

Ran out of ink so I installed two new (non-HP) cartridges (cyan & yellow, 952XL), as I have done several times before.  The printer did not like the cartridges so I tried two brand new HP cartridge (952).  After initially displaying that there was ink in the cartridges,  when I went to print, the printer said that both cartridges were depleted and won't let me print.

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Message 2 of 3
59
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HP Recommended

Depleted cartridges?

Try a power-on reset.

With the printer on, remove the power cord, wait 2 min, then reconnect power.

 

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Depleted cartridges?

Tried that already.

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