Desk jet 3565 isn't available to iPad sometimes.

[hdkjr]

How do I make my desk jet always available to my iPad on my home network. I don't have this problem with my desktop computer. In fact, I can alternate between the Internet and printer all the time from my desktop unit.

Thanx folks!

[hdkjr]

I'm bad .. s/b HP Envy5660 combo printer. Doesn't really have effect on my problem though.

hdkjr

[DavidSMP · Accepted solution]

@hdkjr,

Thanks for engaging in the HP community. Fabulous description and splendid diagnosis of the issue. It is amply appreciated.

Let me gather some information for better clarity to assist you correctly:

• Did you try connecting with HP Smartapp?
• Did this occur after a recent software or OS update?

I will be providing a roadmap with some troubleshooting steps to resolve the issue. Let us try these steps:

• Please perform a hard reset on the printer from this link: https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3630-all-in-one-printer-series/7172313...   by following instructions from the section “Step 1: Reset the printer
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/bg-en/document/c02919168 using a USB cable.
   
• Later from this user guide: http://h10032.www1.hp.com/ctg/Manual/c04649694 restore network defaults on the printer to factory settings. Refer to page 73 on how to do it.
• Then ensure all the latest iOS updates are installed on your iPad.
• Now try to connect using your iPad and check if it gets fixed.
• If it continues, then from this link: https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3630-all-in-one-printer-series/7172313...
• Perform instructions from the section “Step 1: Restart the computer, printer, and router”
• Here the computer refers to your iPad.
• Now check for issue resolution. This should do the trick.
• If the issue persists, try connecting using HP smart app by following instructions from this link: https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3630-all-in-one-printer-series/7172313... (HP Printers - Using the HP Smart App (Android, Apple iOS)
• Check the section under iOS and it gives instructions on how to install, connect and use the app with relevant FAQs.

This should nail it for you.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[DavidSMP]

@hdkjr,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution.  

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[hdkjr]

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@DavidSMP wrote:

David responded promptly and in a professional manner. That is why I have been buying HP printers for the last 25 years.

Man, has it been that long  🙂

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution.  

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

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 🙂