01-25-2020 04:53 AM - edited 01-25-2020 04:54 AM
I buy DeskJet 2630 in Russian Federation (CIS region), so recommended cartridge on HP site is HP 123XL
When I install 123XL cartridge in my printer, I got warning
Older Generation Cartridge. This cartridge is an older generation cartridge that does not work in your printer. It can still be used with some older printer models.
If you do not own an older printer model and your cartridge is a genuine HP cartridge, contact HP Support for more information.
And printer doesn't work. But cartridge recognised correctly, as 123XL
Please, help to solve this problem.
01-25-2020 05:34 AM
Oops, found some strange thing. This printer I got in replacement of broken one (same model), from service centre. And in this new printer Country/Region - Germany.
How to change location without going to service once again?
01-28-2020 02:33 AM
Welcome to the HP Support Community. I'd be happy to assist you with the regional reset.
I have sent you the steps in the private message. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
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