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ikond65
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Message 1 of 3
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HP Recommended

DeskJet 2630 cartridge issue

DeskJet 2630
macOS 10.15 Catalina

Hello

I buy  DeskJet 2630 in Russian Federation (CIS region), so recommended cartridge on HP site is HP 123XL

 

 

When I install 123XL cartridge in my printer, I got warning

 

 

Older Generation Cartridge. This cartridge is an older generation cartridge that does not work in your printer. It can still be used with some older printer models.

If you do not own an older printer model and your cartridge is a genuine HP cartridge, contact HP Support for more information.

 

And printer doesn't work. But cartridge recognised correctly, as 123XL

 

Please, help to solve this problem.

 

 

 

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ikond65
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Message 2 of 3
46
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DeskJet 2630 cartridge issue

Oops, found some strange thing. This printer I got in replacement of broken one (same model), from service centre. And in this new printer Country/Region - Germany.

How to change location without going to service once again?

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HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

DeskJet 2630 cartridge issue

Hi @ikond65

 

Welcome to the HP Support Community. I'd be happy to assist you with the regional reset. 

 

I have sent you the steps in the private message. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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