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LexMurphy
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DeskJet 2652 E E error, flashing lights, will not print or connect

HP DeskJet 2652
Microsoft Windows 10 (64-bit)

 

I have a newer HP DeskJet 2652 that suddenly started displaying the error message pictured here. I've gone through the "paper jam" steps multiple times. I've tried to connect the printer to my computer via USB but the computer no longer recognizes the printer. I've rebooted both the printer and my computer. I bought a USB cord and the printer still will not connect to my computer.  If I shut the printer off, the flashing lights come back on within seconds.

 

I am still under warranty. At this point, I would like a refund. 

 

printer error.jpg

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DeskJet 2652 E E error, flashing lights, will not print or connect

@LexMurphy, Welcome to HP Support Community!

 

I understand you have issues with blinking lights on the printer. If you have already performed the steps from the document HP DeskJet 2600 Printers - Blinking Lights and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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LexMurphy
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DeskJet 2652 E E error, flashing lights, will not print or connect

I am unsure which option to choose in order to find local support. Which of the "supported products" categories would cover my Deskjet printer? options.JPG

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DeskJet 2652 E E error, flashing lights, will not print or connect

@LexMurphy

 

I am sending you a private message with details. If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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LexMurphy
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DeskJet 2652 E E error, flashing lights, will not print or connect

Help Team determined this is a hardware failure and I am being issued a new printer. 

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DeskJet 2652 E E error, flashing lights, will not print or connect

@LexMurphy

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

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