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DeskJet 3752 configuration problem 0x800706ba

HP DeskJet 3752
Microsoft Windows 10 in S Mode

My DeskJet 3752 was automatically connected wirelessly to my new HP Laptop.  All was working well - then I got printer offline message. First let me say that I am 71 and basically still expect smoke to come out of the computer if I hit the wrong key. However I tried stuff - removed the printer from the computer, did all of the unplugging, replugging…… and finally received this "unexpexpected configuration problem 0x800706ba"

 

I don't know if my printer is connected to the computer or not.  All I can say is that the printer light is on and the wireless light is steady.  I hope you can help me as I am about to go out and buy a new printer - I'm not even sure anymore if that would work.  Thanks in advance!

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HP Recommended

DeskJet 3752 configuration problem 0x800706ba

@Vilma3 

Hello,

In order to solve this incident, please follow the following procedure:

1. Uninstall printing software:

  1. Unplug the USB cable at the back of the printer, if necessary.
  2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
  3. Type appwiz.cpl, then OK. The Programs and Features window opens.
  4. Click the right mouse button on HP DeskJet 3700 series Basic Software, then Uninstall and Yes.

    Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

  5. Follow the instructions on the screen to complete the uninstall of the printer.
  6. Restart the computer.

2. Launch the registry editor:

  1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
  2. Type regedit, then OK. The registry editor opens.
  3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE,  develop Hewlett-Packard and remove Digital Imaging (If Digital Imaging is not present, skip this step and go to the next step).

3. Delete the HP DeskJet 3700 series folder in the way:

  • C:\Program Files\HP
  • C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

  • C:\Windows\System32\spool\drivers\x64.
  • C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

  • On the keyboard, tap the Windows and X keys simultaneously.
  • Click Command Prompt (Admin) or Windows PowerShell (Admin), and then Yes.
  • Type net stop spooler, then press Enter.
  • Rename the file.
  • Type net start spooler, then tap Enter.

5. Launch a new the printer installation with the HP DeskJet 3700 series Full Drivers and Software.

I remain at your disposal in case of need.

Best regards,:Wink:



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