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Snpxavier
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DeskJet 3755 prints test pages and blank Word documents

DeskJet 3755
Microsoft Windows 10 (32-bit)
My printer will only print test pages. If I try to print a document from MS Word, it will go through the motions but just spit out a blank page. I have used the scan doctor and it does not find any errors. I have cleaned the printer and aligned the cartridges. On the test page, the box for grayscale looks fine, but the letters print a light gray. I have uninstalled and reinstalled the printer and have the same issue. Same thing is occurring with wireless/wired printing.
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HP Support Agent
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DeskJet 3755 prints test pages and blank Word documents

Hi @Snpxavier ,

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

 

In the meantime, please try the steps mentioned below:

 

Follow this link, and update the firmware for the printer.

 

Let me know how that pans out.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

Barachiel
I am an HP Employee

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SKINNERPTOWN
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DeskJet 3755 prints test pages and blank Word documents

Barachiel- your answer is NOT helpful. I have the same problem. Using MacBook, tring to print from Word and Pages, will only print blank pages. Test page prtints fine. Ink levels ok  Have cleaned and aligned printer heads. Have uninstalled and reinstalled printer. Still won’t print my documents.   Any thoughts or should I ask HP for a new printer?

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HP Support Agent
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DeskJet 3755 prints test pages and blank Word documents

@SKINNERPTOWN

Welcome to the HP Forums!

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand you are unable to print as it normally does, (Since the diagnostic page prints fine, it confirms that its not a hardware issue, so please bear with me and follow the below steps)

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to reset the printer to ensure there are no excessive static on the device causing such issues?

Did you install the drivers/software for the printer?

 

While you respond to that, here's what you need to do:

  1. Make sure the printer is idle, not making any sounds, before continuing.

  2. With the printer turned on, disconnect the power cord from the rear of the printer.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 60 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the printer.

  7. If the printer does not turn on by itself, press the Power button  to turn it on.

  8. Try printing again and note what happens.

    • If the printer prints, you can stop troubleshooting.

    • If the print job becomes stuck again, continue to the next step.

Check for multiple devices in the Printers list, and then remove any extra entries other than one in idle status.

  1. Search the Mac for Print, and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.

  2. Find the printer names that match your printer from the list of devices.

    Figure : Printers and Scanner window with multiple names of a printer in the list

     Printers and Scanner window with multiple names of HP Photosmart 7520 printers shown  in the list
  3. If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list. Leave one 'idle' printer in the list that matches your printer if available and use this printer as the Default printer.

  4. Try printing again.

    • If the printer prints, you can stop troubleshooting.

    • If the printer remains offline or displays an error, continue to the next step.

Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.

  1. Make sure your Mac is connected to the Internet.

  2. In the Printers list, click your HP printer, and then click the Minus button  to delete it.

  3. Click the Add button .

  4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

       NOTE:

    If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

    Figure : Example of the printer selection list

    Image: The Add window showing a selection of printers with one model selected.
  5. Click Print Using or Use.

  6. Select the name of your printer (if available) or AirPrint.

    Figure : Menu showing AirPrint selected

    Image: Menu showing AirPrint selected

    Your new printer queue displays in the Printers list in an Idle status .

    Figure : Example of a newly added printer in the Printers & Scanners list

    Image: The printers and scanners windows with one printer in the printers list
  7. Try printing again.

    • If the printer prints, you can stop troubleshooting.

    • If the printer remains offline or displays an error, continue to the next step.

FOR FURTHER INSTRUCTIONS, USE THIS LINK: https://hp.care/2rkl0Fr;

(By the end of this article all the issues should be resolved)

 

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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Rasmsn
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DeskJet 3755 prints test pages and blank Word documents

Nothing in this entire line up from HP helps.  Same condition as the other guy.  I have emailed HP with no response.  I need some help.  

 

Oh, and the link in the last email from HP doesn't even work!  

 

My printer is BRAND NEW!   

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Rasmsn
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DeskJet 3755 prints test pages and blank Word documents

So, did you get it working?  Mine is brand new and I have done all the items listed by HP in this chain.  Nothing works!  Please let me know!  You may be the only person who will help me.  

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DeskJet 3755 prints test pages and blank Word documents

@Rasmsn

 

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about Community posting, please feel free to send me a private message!

Thank you

I work on behalf of HP
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