01-23-2020 10:49 AM
My HP DeskJet GT 5820 All-in-One series printer in not printing after moving it on my car. Before moving the printer I checked the ink valve was locked but still dou the ink spilled a little bit (some drops only were detected). The leakeage appeared at the bottom of the printer right below the joint between the ink tank and the main printer body. After letting the ink to dry I ran the "HP Print and Scan Doctor 5.3" utility with no positive results. I also perfomed the "Clean Ink Cartridges" and also the "Align Ink Cartridges" procedure with no positivie results. After this the printer stoped printingat all, neither the test pages. Could anyone please advise?
01-27-2020 12:59 PM
@EfrenLop Greetings from the HP Community!
Go to Removing Ink Stains from Hands and Fabric for instructions to safely clean up an ink spill.
That said, here are a few things you need to do to refill the ink:
Refill the ink in one or more ink tanks when ink is low or empty.
Be aware of the following when working with ink bottles:
Keep the ink bottles beyond the reach of children.
Open the ink bottle only when you are filling the ink tanks.
Store the ink bottles upright in a cool, dry place.
Open the ink tank lid.
Figure : Opening the ink tank lid
Remove the plug from the ink tank you are refilling.
There might be ink on the underside of the plug. Place the plug upright to avoid ink transfer.
Figure : Removing the ink tank plug
Remove the cap from the ink bottle, pull the seal tab off, replace the cap, and then flip open the lid.
Figure : Preparing the bottle
Hold the ink bottle on the tank spout, gently push down, and then let the ink drain into the ink tank. Fill the ink tank to just below the maximum fill line on the tank.
If the bottle does not start draining, remove and reinsert the bottle onto the tank spout. Do not squeeze the bottle.
Figure : Example of filling the ink tank
Do not squeeze the bottle, and do not overfill the ink tank.
After the ink tank is filled, pull the ink bottle straight up.
Close the ink bottle lid, set the bottle upright, and then push the ink tank plug into its slot on the ink tank.
Figure : Example of replacing the ink tank plug
Make sure the ink tank plugs are pressed firmly into place.
Figure : Making sure the ink tank plugs are secure
Repeat the previous steps to fill any other low or empty ink tanks.
Store any bottle with remaining ink in a cool, dry place for later use.
Close the ink tank lid.
Figure : Closing the ink tank lid
Let me know how that pans out,
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Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
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