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‎02-10-2020 09:30 PM

HP Recommended
Product: Deskjet Ink Advantage 1115
Operating System: Microsoft Windows 10 (32-bit)

Hi!

 

I recently found an unused printer at home. While the box was open, everything else from the printer to its cables were properly stored and sealed.

 

I was about to set it up when I noticed that the black setup cartridge was nowhere to be found! I think a family member opened the box solely to snatch the black cartridge and reload another printer at home.

 

is there any way that I could set-up the printer without the black setup cartridge? Thank you!

2 REPLIES 2

‎02-13-2020 10:26 AM

HP Recommended

@patronus21

 

Welcome to the HP Support Community.

 

Unfortunately, that wouldn't be possible. I recommend you to contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

I hope this answers your question. Let me know if you need any further assistance. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎02-13-2020 10:45 AM

HP Recommended

Hello Patronus21,

 

The printer need these SETUP ink cartridges from first time printer initialization. 

The best option is to return the printer form where you purchased. 

 

However, click on ENVELOPE icon on top right corner of this page to access more information.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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