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Deskjet 2131 cartridge stalled error

HP Recommended
HP Deskjet 2131
Microsoft Windows 10 (64-bit)

Hi,

I  am using HP Deskjet 2131. Reset and both the alert lights are blinking continuously, I did all the troubleshooting but I am still facing the same issue. In fact, I bought a new cartridge. Since my printer is out of warranty, I am not able to connect to HP support. please help!

 

5 REPLIES 5
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HP Support Agent
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@sjain287, Welcome to the HP Support Community!

 

According to the error, it seems like the print carriage is stuck. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for obstructions in the carriage path

Make sure the carriage path is not blocked.

  1. With the printer on, disconnect the power cord from the rear of the printer.

  2. If your printer has a battery, remove the battery.

  3. Open the door to access the carriage inside of the printer.

    Examples of carriage access doors

    Opening an access door on top of the printerOpening an access door on the front of the printer

  4. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

    Example of a printer with debris in the carriage path

    View inside a printer showing crumpled paper in the carriage path causing a carriage jam

  5. If the carriage on your printer has a latch, make sure it is closed.

  6. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

  7. Close the carriage access door.

  8. Reconnect the power cord to the rear of the printer, and then turn the printer on.

For more info on resolving blinking lights issues, refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Hi @Kumar0307,

I tried all these , still facing Same issue.

 

Thanks,

Shalu

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@sjain287, that's unfortunate. If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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Nobody is responding to the call!!

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@sjain287

 

Try calling again after some time. Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience. 

KUMAR0307
I am an HP Employee

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