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Deskjet 2620 not printing. Done all troubleshooting and cleaned cartridges. Goes through the motions

Deskjet 2630 all in one
Microsoft Windows 10 (64-bit)

Deskjet 2620 not printing. Done all troubleshooting and cleaned cartridges. Goes through the motions but nothing shows on the paper. No error messages, just doesn't print.

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HP Recommended

Deskjet 2620 not printing. Done all troubleshooting and cleaned cartridges. Goes through the motions

Hi,

 

Thank you for contacting HP.

 

If you have cleaned the copper contacts on the Cartridges its good.

Is your printer connected to a PC?

Did you check the Ink level on the PC?

Are there any light glowing on the Printer or any Error Symbol on the small display?

 

Try the steps in the link below:- 

https://support.hp.com/us-en/document/c05370810?jumpid=reg_r1002_usen_c-001_title_r0001

 

Please get back to us for further Assistance !!

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

 

I´m an HP employee
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Deskjet 2620 not printing. Done all troubleshooting and cleaned cartridges. Goes through the motions

Yes it is connected via wifi to my PC, yes I checked the ink levels and no there are no error messages. 

It receives the message to print and then it proceeds to print but then nothing comes onto the paper. It's like the print heads are not touching the paper.

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